Welcome to www.farmatin.ro. By accessing and using this website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

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1. General Information
This website is operated by FARMATIN MEDICAL SRL, a company registered in Romania under CUI: 32526217.

Head Office: Str. Voievodul Menumorut 1, Cluj-Napoca, Cluj
Phone: +40 745 255 505
Email: valentina@farmatin.ro

2. Acceptance of Terms
By using this website, you confirm that you are at least 18 years old and legally capable of entering into binding agreements. If you do not agree to these Terms, you must discontinue using the website immediately.

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3. Use of the Website
You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use and enjoyment of the site. Prohibited behaviors include, but are not limited to:

Unauthorized access or attempts to breach website security.
Distributing malicious software (e.g., viruses).
Using the website for fraudulent purposes.

4. Products and Services
Farmatin Medical SRL provides medical and healthcare-related products and services.

Product availability is subject to change without notice.
We reserve the right to limit the quantities of any product we offer.
Descriptions and pricing are accurate to the best of our knowledge but may contain occasional errors.
If you order a product that is out of stock or incorrectly priced, we will notify you as soon as possible to discuss alternative solutions.

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5. Orders and Payments
Placing Orders: Orders can be placed via our website. By placing an order, you agree to provide accurate, complete, and current information.
Payment: We accept various payment methods as indicated on the website. Payments must be received in full before order dispatch.
Order Confirmation: All orders are subject to acceptance by Farmatin Medical SRL.
Cancellation Policy: Customers may cancel orders before dispatch by contacting us at valentina@farmatin.ro or +40 745 255 505.

6. Delivery and Returns
Delivery: Delivery times and fees will be communicated during the order process. Delays may occur due to unforeseen circumstances.
Returns: Products may be returned within 14 days of receipt, provided they are unused, unopened, and in original packaging. Some items, such as medical products, may be non-returnable for hygiene reasons.
Refunds: Refunds will be issued after verifying the returned product's condition. Shipping fees are non-refundable unless the return is due to an error on our part.

 

7. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Farmatin Medical SRL or its licensors and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use is prohibited.

 

8. Limitation of Liability
Farmatin Medical SRL will not be held liable for:

Any indirect, incidental, or consequential damages arising from the use of this website.
Delays or failures beyond our reasonable control.
Errors or inaccuracies in the website content.

 

9. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

 

10. Governing Law
These Terms and Conditions are governed by the laws of Romania. Any disputes shall be resolved exclusively in the courts of Cluj-Napoca.

 

11. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon posting on the website. Continued use of the website signifies your acceptance of the revised Terms.

 

12. Contact Us
For questions or concerns regarding these Terms and Conditions, please contact us at:

Email: valentina@farmatin.ro
Phone: +40 745 255 505

By using www.farmatin.ro, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing Farmatin Medical SRL!

At Farmatin Medical SRL, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.farmatin.ro. Please read this policy carefully to understand our practices regarding your personal data.

 

1. Who We Are
This website is operated by Farmatin Medical SRL, registered under CUI: 32526217, with its office at:
Address: Str. Voievodul Menumorut 1, Cluj-Napoca, Cluj
Phone: +40 745 255 505
Email: valentina@farmatin.ro

Farmatin Medical SRL is the data controller responsible for processing your personal information.

 

2. Information We Collect
We may collect the following types of personal data:

a. Information You Provide
Contact details: Name, email address, phone number, billing and delivery address.
Account information: If you create an account, login credentials and profile details.
Order details: Information about the products you purchase.
Communication: Any information you provide when you contact us or submit inquiries.
b. Information Collected Automatically
When you visit our website, we may collect certain data automatically, including:

IP address and device information.
Browser type and version.
Operating system.
Information about your usage of the website, such as pages viewed and time spent.
c. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience and analyze website traffic. For more details, see our Cookie Policy.

 

3. How We Use Your Information
We use your personal data for the following purposes:

To process and fulfill your orders, including delivery and invoicing.
To provide customer support and respond to your inquiries.
To send you updates about your orders, promotions, and services (with your consent).
To improve our website, products, and services.
To comply with legal obligations, such as tax reporting.

4. Legal Basis for Processing
We process your personal data based on the following legal grounds:

Contractual necessity: To fulfill orders and provide services.
Legitimate interests: To improve our offerings and ensure website security.
Consent: For marketing communications (if you opt-in).
Legal compliance: To meet obligations under Romanian or EU law.

5. How We Share Your Information
We do not sell or rent your personal data. However, we may share your information with:

Service providers: Third parties that help us operate the website, process payments, or deliver products.
Legal authorities: When required by law or to protect our legal rights.
Business partners: With your explicit consent for joint promotions or collaborations.
All third parties with whom we share data are contractually obligated to protect your information.

 

6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. For example:

Order details: Retained for tax and accounting purposes (usually 5–10 years).
Marketing data: Retained until you withdraw consent.

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7. Your Rights
Under GDPR (General Data Protection Regulation), you have the following rights:

Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Erasure: Request deletion of your data in certain circumstances.
Restriction: Limit how your data is processed in specific situations.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to data processing, including for marketing purposes.
Withdrawal of consent: Withdraw consent at any time for data processing based on consent.
To exercise your rights, please contact us at valentina@farmatin.ro or +40 745 255 505. We may require verification of your identity before processing requests.

 

8. Security Measures
We implement robust security measures to protect your personal data, including:

Secure data storage.
Encryption of sensitive information.
Regular monitoring for potential vulnerabilities.
Despite these measures, no method of transmission over the Internet is entirely secure. Use the website at your own risk.

 

9. Cookies Policy
Our website uses cookies to enhance user experience and analyze traffic. By continuing to use our site, you consent to the use of cookies. You can manage cookie preferences in your browser settings. For more details, see our Cookie Policy.

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10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review the privacy policies of external sites before providing any information.

 

11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of the website after changes indicates your acceptance of the updated policy.

 

12. Contact Us
For questions, concerns, or to exercise your data rights, contact us at:

Email: valentina@farmatin.ro
Phone: +40 745 255 505
Address: Str. Voievodul Menumorut 1, Cluj-Napoca, Cluj

By using www.farmatin.ro, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Farmatin Medical SRL!

Thank you for choosing Farmatin Medical SRL for your professional medical equipment needs. We are committed to providing high-quality products for hospitals and medical institutions, including ICU, ophthalmology, and operating room equipment. This Return Policy outlines the conditions under which products may be returned, refunded, or exchanged.

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1. General Guidelines for Returns
Given the specialized nature of our products, returns are accepted only under the following conditions:

The product is defective or damaged upon delivery.
The product does not match the description or specifications outlined in the purchase agreement.
The return request is made within 7 calendar days of delivery.
Returns are not accepted for:

Products that have been used, installed, or tampered with.
Custom-made or special-order items tailored to specific hospital or clinic requirements.
Products with missing original packaging, manuals, or accessories.

2. How to Initiate a Return
To request a return, please follow these steps:

Contact Us: Notify us within 7 calendar days of receiving the product by email at valentina@farmatin.ro or phone at +40 745 255 505.
Provide Details: Include your order number, a description of the issue, and photos or videos (if applicable) to help us assess the situation.
Receive Approval: Wait for confirmation from our team before shipping the item back to us. Unauthorized returns will not be accepted.

3. Condition of Returned Items
Returned products must meet the following criteria:

Be in original condition with no signs of use or wear.
Include all original packaging, manuals, accessories, and documentation.
Be shipped securely to prevent further damage during return transit.
Farmatin Medical reserves the right to inspect returned items and reject returns that fail to meet these conditions.

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4. Refunds and Exchanges
a. Refunds
If a return is approved, refunds will be processed within 14 business days after the returned product is inspected and verified.
Refunds will be issued to the original payment method.
Shipping costs are non-refundable, except in cases where the return is due to an error or defect on our part.
b. Exchanges
Exchanges are available for defective or incorrectly delivered items.
Replacement items will be dispatched once the returned product is received and inspected.

 

5. Warranty Claims
Many of our products include a manufacturer’s warranty. For issues arising after the return period, please refer to the warranty terms provided with your product or contact us for assistance. Warranty claims may require proof of purchase.

 

6. Non-Returnable Items
Certain items cannot be returned due to their nature, including but not limited to:

Custom or special-order medical equipment.
Consumable items (e.g., surgical gloves, sterilization wraps).
Items exposed to contamination or health risks (e.g., used or unsealed items in sterile packaging).

7. Shipping Returns
Customers are responsible for return shipping costs unless the product was defective or incorrectly delivered.
Ensure that items are securely packaged to prevent damage during transit. We recommend using a trackable shipping service and purchasing insurance for high-value items.
Returns should be sent to the address provided during the return approval process.

8. Contact Information
If you have questions about this policy or need assistance with a return, please contact us:

Email: valentina@farmatin.ro
Phone: +40 745 255 505
Address: Str. Voievodul Menumorut 1, Cluj-Napoca, Cluj

At Farmatin Medical SRL, we are dedicated to supporting healthcare professionals with reliable equipment. We appreciate your understanding of the specialized nature of our products and our efforts to ensure high standards of quality and safety.